Senior Infrastructure Engineer

Description

Background 

We are System C, a proud British business on a mission to connect and transform health and care outcomes for all through our market leading software. 

We care about what we do, and that goes for our team members too. We take our role in public digital transformation seriously. We’re in it for the long haul and pride ourselves on how we strive to be better, every day. Put simply, our mission is to deliver technology with the power to connect and transform health and care outcomes for all. 

The Team 

Our Managed Service Team is responsible for the technical delivery, ensuring enterprise infrastructure is provisioned, deployed, and supported to meet business requirements. We are undergoing an exciting transformation as we transition to a cloud-first approach. This strategic shift reflects our commitment to staying at the forefront of technology and providing our clients with cutting-edge, scalable, and resilient solutions. 

We operate a shift pattern to ensure core business hours (8AM – 6PM, Monday to Friday) are covered. Most of the work will be conducted our base location (either Leeds/Liverpool/Stratford upon Avon), but occasional travel to other offices, customer sites or datacentres may be required, including occasional out of hours work. Participation in the company out of hours on call rota may be required and is paid extra. 

The Role 

We are looking for an experienced and talented Senior Infrastructure Engineer, who will be a pivotal member of our Technical Operations Team. You will deploy, maintain, and support both internal and customer technical infrastructure, ensuring the successful delivery of technical project requirements and maintain SLAs for our live customers. 

Location: The role is based 3 days a week in the Liverpool Office. 

Responsibilities: 

• Mentor / Leadership to other members of the Technical Operations Team
• Advanced troubleshooting / Proactive support
• Provision of 2nd line Technical Support to Internal and External Customers
• Deploy Technical Infrastructure & prerequisites to support both Managed & Hosted services and company software deployments
• Hardware & Software patching & Firmware Upgrades
• VMware patching & Upgrades
• AD / GPO / DNS / Certificate Management
• DR / Backup Testing • Azure Management (VM’s, NSG Rules, Storage Accounts etc.)
• Maintain & Update Technical Documentation
• To work as part of the team as well as being self-motivated and self sufficient
• Adhere to company and team policies as well as working practices

Skills & Experience: 

• A Minimum of 3 years’ experience in a technical role ideally with experience as a point of escalation for the team
• Excellent troubleshooting and problem-solving skills
• Installation / Administration of Windows operating systems
• Administration of Microsoft applications & services for example AD, DNS, DHCP, IIS, Group Policy, Certificates
• Experience administering & deploying Virtualised Technologies in an Enterprise environment including storage & backup
• Appreciation of networking concepts and terminology
• Server Hardware
• Anti-Virus Technologies
• An understanding of NLB device management and configuration
• Scripting and task automation using appropriate tooling i.e., PowerShell
• Good interpersonal and written skills and ability to communicate technical concepts to non-technical personnel at all levels both internally and at Customer locations
• Ability to organise personal workload to meet agreed timescales and working under pressure
• Well-developed presentation skills
• Team player

Experience in some of the following areas: 

• VMWare vSphere
• Nutanix HCI
• Veeam
• PowerShell
• Change Management processes

Vendor certifications or a computing degree would be an advantage. 

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.