Account Manager

Description

System C’s Innovation Delivery team has over three decades of experience delivering cutting-edge software solutions tailored to meet the unique needs of our clients. With a focus on innovation and excellence, our team specialises in developing custom software, including AI machine learning, numerical modelling, data services and visualisation. We are committed to pushing boundaries of technology to solve, complex, real-life problems to improve outcomes and drive positive change. We work with a wide range of clients from System C’s own social care and healthcare customers, to universities, government organisations and other companies. 

We are looking for a talented Account Manager to drive commercial success of our Innovation Delivery business. 

The role 

In this role, you will play a pivotal role in fostering strategic partnerships and manging relationships with key stakeholders while driving business growth and ensuring the successful delivery of projects. You will be responsible for developing and implementing commercial strategies, managing client relationships, and driving revenue generation. Working closely with our talented team of software engineers and project managers, you will contribute to the successful delivery of innovative, bespoke software solutions that make a real difference. 

Key Responsibilities: 

• Develop and implement commercial vision, strategy, and budget to drive business growth and achieve revenue targets
• Build and maintain strong relationships with key stakeholders within client’s organisation to gain understanding of their unique needs and challenges
• Develop bespoke account plans and strategies to ensure customer’s satisfaction and confidence in our services and solutions
• Identify new business opportunities and drive the development of innovative software solutions that meet the evolving needs of our clients
• Lead contract negotiations and ensure that agreements are aligned with the company's objectives and legal requirements
• Collaborate with cross-functional teams, including projects managers and software engineers to ensure the successful product delivery
• Identify and establish strategic partnerships that enhance our market presence and contribute to long-term business growth

Requirements: 

• Proven experience in a commercial, account management or business development role, preferably within the software or technology consultancy industry
• Demonstrated ability to develop and implement commercial strategies that drive business growth and achieve revenue targets
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with clients at all levels
• Proactive mindset with a passion for driving innovation and delivering exceptional results
• Beneficial, but not essential, understanding and knowledge of technology solutions within healthcare, public health, and social care

In this role, you'll enjoy flexibility, with the expectation of spending 1-2 days in our Oxford office per week. Additionally, there will be occasional pre-planned travel for customer meetings, which could take you across the UK. 

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.