Support Analyst

Description

About System C

At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.

What will I be doing?

As a Support Analyst you will provide expert service desk to service desk support for our clients, ensuring that any issues with our clinical software are investigated and remedied as efficiently as possible. You will use your initiative to process and prioritise faults, working with product and development teams across the business to fix more complex problems. As one of our Support Analysts you will use your SQL skills to interrogate databases and examine the logs that sit in the back end of our leading solutions.

What are we looking for?

To be a successful Support Analyst you should have:

• Strong SQL skills
• An ability to use your initiative and think creatively
• Analytical, organised and methodical ways of working
• Knowledge of ticketing systems or methodologies
• Great attention to detail
• The ability to explain and describe the investigations you carry out

Experience of working with JIRA or Confluence and Microsoft Azure skills would be advantageous.

If this sounds like the role for you then apply now!

Please note that this role will involve an element of on-call work and quarterly visits to our offices in either Leeds, Liverpool or Oxford dependent where you are based.

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.