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Infrastructure Engineer

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Location: Liverpool, United Kingdom

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Description

We are System C, a proud British business on a mission to connect and transform health and care outcomes for all through our market leading software.

We care about what we do, and that goes for our team members too. We take our role in public digital transformation seriously. We’re in it for the long haul and pride ourselves on how we strive to be better, every day. Put simply, our mission is to deliver technology with the power to connect and transform health and care outcomes for all.

The Team

The Technical Operations (Managed Service) is responsible for the technical delivery, ensuring enterprise infrastructure is provisioned, deployed, and supported to meet business requirements. We are undergoing an exciting transformation as we transition to a cloud-first approach. This strategic shift reflects our commitment to staying at the forefront of technology and providing our clients with cutting-edge, scalable, and resilient solutions.

The Role

We are looking for an experienced and talented individual to collaborate with fellow engineers in the Technical Operations Team. You will deploy, maintain, and support both internal and customer technical infrastructure, ensuring the successful delivery of technical project requirements and maintain SLAs for our live customers.

The successful candidate will be provided with on-the-job & industry training for all supported hardware, operating systems, databases, applications - however they should have previous experience and knowledge of Windows Server, virtualisation technologies, storage, and networking.

The team operates a shift pattern to ensure core business hours (8AM – 6PM, Monday to Friday) are covered. Most of the work will be conducted from the candidate’s base location, but occasional travel to other offices, customer sites or datacentres may be required. - this will include occasional out of hours work. Participation in the company out of hours on call rota may be required and is paid extra.

Location: The role is based 3 days a week in the Liverpool Office.

Responsibilities:

  • Provision of 3rd line Technical Support to Internal and External Customers.
  • Azure Management (VM’s, NSG Rules, Storage Accounts etc.)
  • Deploy Technical Infrastructure & prerequisites to support both Managed & Hosted services and company software deployments.
  • Advanced troubleshooting and proactive support
  • Hardware and Software patching & Firmware Upgrades
  • AD / GPO / DNS / Certificate Management
  • DR / Backup Testing
  • Maintain and Update Technical Documentation
  • To work as part of the team as well as being self-motivated and self sufficient
  • Adhere to company’s and team’s policies and working practices.

Skills & Experience:

Candidates should have experience in many of the following areas:

  • Exceptional troubleshooting and problem-solving skills
  • Excellent communication skills, ability to explain technical concepts to non-technical audiences at all levels.
  • Great interpersonal skills and dedicated team player
  • Ability to organise personal workload to meet agreed timescales.
  • Well-developed presentation skills
  • Installation / Administration of Windows operating systems
  • Administration of Microsoft applications & services for example AD, DNS, DHCP, IIS, Group Policy, Certificates
  • Experience administering & deploying virtualised technologies in an enterprise environment, including storage & backup.
  • Appreciation of networking concepts and terminology
  • Server Hardware

Any experience in following would be advantageous but is not essential.

  • VMWare vSphere
  • Nutanix HCI
  • Microsoft Azure
  • Veeam
  • PowerShell
  • Change Management processes
  • Relevant Vendor certifications
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