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Application Support Team Leader

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Location: Leeds, United Kingdom

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At System C, we're not just developing software; we're crafting solutions that break down barriers in social care and education. We are UK’s fastest growing software supplier for local authority social care, finance and commissioning and education management services. We pride ourselves on delivering high-quality support and innovative solutions to improve public service efficiency and effectiveness.

The Role: We are looking for an experienced Application Support Team Leader who will take charge of the team dedicated to support the use of the Liquidlogic Social Services and Case Management software. You will oversee the team’s operations, ensuring timely and effective resolution of technical issues, while also managing customer escalations with professionalism and care.

Key Responsibilities:

  • Lead and manage an Application Support team
  • Triage and assign tickets to appropriate team members
  • Ensure efficient workload management and prioritisation of tasks
  • Perform line management duties including leave requests, annual reviews, and performance evaluations
  • Collaborate with Liquidlogic Application Support Engineers to resolve complex issues
  • Analyse team workload to identify and address high-volume problems
  • Provide training and support to team members, answering questions and handling requests
  • Manage customer escalations to ensure high-priority issues are resolved swiftly
  • Facilitate smooth project handovers from the Implementation team and arrange dedicated resources as needed
  • Interact with various internal departments to assist in issue resolution
  • Maintain overall ownership of JIRA customer calls

Skills and Experience:

  • Excellent interpersonal and leadership skills
  • Strong technical understanding and analytical abilities
  • Proficient in prioritising and executing tasks
  • Extensive knowledge and experience with Liquidlogic products
  • Proficiency in SQL Server and writing SQL/T-SQL queries
  • Strong written and verbal communication skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • A collaborative and supportive work environment

If you are a motivated leader with a passion for providing exceptional application support, we would love to hear from you. Apply today and contribute to the success of our team and the satisfaction of our clients.

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.