Junior Support Analyst

Description

System C, is a market leading software company providing solutions within the Health, Social Care and Education sectors. We are looking for new Entry Level talent to join our IT team which supports both our colleagues and our customers.

Are you passionate about technology and enjoy solving technical issues? In this role, you will play a crucial part in ensuring smooth IT operations by providing top-notch technical support, assisting end-users, and deploying hardware and software across the organisation.

As an Associate Support Analyst, your day-to-day responsibilities will involve troubleshooting hardware and software problems, responding to help desk tickets, and delivering excellent customer service to our users. You’ll be installing and configuring desktop operating systems, managing user accounts, and ensuring our IT infrastructure runs efficiently.

Your role will also include assisting in the deployment of laptops and mobile devices, maintaining accurate documentation of IT assets, and generating reports on support activities. Collaboration is key, as you’ll work closely with other IT teams to resolve technical issues and participate in ongoing training programmes to further develop your skills.

We are looking for someone who is detail-oriented, a great communicator, and eager to learn. If you enjoy tackling challenges and helping others with their IT needs, this could be the perfect role for you!

We have put together a 2-year programme with 6-month milestones that starts by laying down the technical foundations then builds on that foundation with more technical skills whilst deepening of your knowledge.

Key Responsibilities:

• Provide desktop support and troubleshoot issues related to hardware, software, and peripherals.
• Respond to help desk tickets and deliver outstanding customer service.
• Deploy and configure hardware and software for new and existing employees.
• Maintain comprehensive documentation of IT assets and support activities.
• Collaborate with IT teams to implement effective solutions and continuously enhance your technical knowledge.

Join us and be part of a team that values innovation, teamwork, and professional growth.

Successful candidates in the first round will be invited to an assessment centre on-site in our Liverpool Offices hosted on the 11th or 18th of September

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.