Technical Operations Manager

Description

Join System C as a Technical Operations Manager (Managed Services) and Lead the Future of Healthcare IT!

Are you passionate about leading teams, managing cutting-edge infrastructure, and driving operational excellence? System C, the UK’s leading health and social care software provider, is looking for a Technical Operations Manager to oversee our managed services business. With over 35 years of experience, we’re dedicated to improving care through innovative IT solutions.

About the Role:

As a Technical Operations Manager, you will be at the helm of our Managed Services Team, ensuring seamless delivery and support of both on-premises and cloud infrastructure for our internal and external clients. This role is pivotal in maintaining the enterprise infrastructure that powers our business, collaborating with various teams to ensure our services are delivered efficiently and within SLAs.

Key Responsibilities:

• Lead and manage a team of specialist engineers in infrastructure and cloud technologies.
• Oversee the Technical Service Desk, ensuring high service uptime and satisfaction.
• Contribute to the Managed Services Roadmap, aligning it with business goals.
• Foster a positive, collaborative atmosphere within the Managed Services Department.
• Drive continuous service improvement and efficiency initiatives.
• Manage supplier relationships, purchasing, and compliance.
• Ensure the department is always audit-ready and aligned with company policies.

What You’ll Need:

• A minimum of 2 years’ experience in a team lead/manager role or 5 years in a senior technical position.
• Extensive experience in enterprise infrastructure, Microsoft Azure, virtualisation, and Microsoft technologies.
• Proven ability to manage resources and lead teams in high-pressure scenarios, such as Priority 1 incidents.
• Excellent communication skills and the ability to juggle multiple projects.
• A degree in a relevant field or equivalent extensive experience.

Desirable Skills:

• Management qualifications or technical certifications.
• Experience working within a DevOps environment.
• Familiarity with ITIL-based methodologies and change management.

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.