Customer Service Representative

Description

Are you passionate about building relationships and ensuring exceptional customer service? If you’re looking to kickstart a rewarding career in service management, we have the perfect opportunity for you at System C.

System C is a leading UK health and social care technology company that provides digital solutions to improve patient outcomes, enhance clinical efficiency, and streamline social care services.

As a Customer Service Representative (Associate Service Delivery Manager as we call it here at System C), you’ll be a vital part of our Service Delivery team, helping ensure our services consistently meet and exceed client expectations. Working under the guidance of senior managers, 8 successful candidates will be part of a 2-year training plan (with tiered salary increases) where you’ll gain hands-on experience managing a portfolio of clients, coordinating service improvements, and contributing to seamless service delivery along with tiered salary increases aligned to your learning. 

What You’ll Be Doing:

• Act as a key point of contact for a small group of clients, maintaining regular communication to address their service needs.
• Assist in preparing for client service reviews, attending meetings, and tracking action points for follow-up.
• Monitor and escalate service requests or incidents, keeping clients informed throughout the resolution process.
• Support the preparation of service monitoring reports, offering insights into service performance.
• Collaborate with internal teams to align service expectations with broader client objectives.
• Participate in reviews of high-severity incidents, gaining valuable insights into issue escalation and resolution.

What We’re Looking For:

• Strong interpersonal and communication skills to build effective relationships with clients and team members.
• A detail-oriented approach, with excellent organisational skills to manage multiple tasks and maintain accurate records.
• A proactive mindset, with a willingness to learn and contribute to continuous service improvement. Proficiency in MS Office (Word, Excel, PowerPoint).

Desirable, But Not Essential:

• Familiarity with ITIL principles or a keen interest in learning about service management frameworks.
• An understanding of the healthcare, social care, or education sectors from a professional perspective

Recruitment Process:

1. Our recruitment team will be reviewing CV's and calling calling candidates whose profiles most closely match our requirements to go through a short screening call where we can understand your experiences and interests better.
2. If we find a good match, we'll invite you to complete our online assessment. It's multiple choice and takes approximately 25 mins to complete.
3. We will invite the most suitable candidates to an in person assessment day, where you'll get to learn more about the business, the team and the role, and we'll get to learn more about you too.
4. We will then put all the information together and select the most suited candidates to join the team.

At System C, we believe in empowering our team to grow and develop. This role offers a unique opportunity to gain foundational experience in service delivery management, supported by a team that’s committed to your success.

If you’re ready to build a career that makes a real impact, we’d love to hear from you. Apply today!

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.