Junior Application Support Analyst

Description

About System C

At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.

What will I be doing?

Our Application Support team directly supports our customers with their Liquidlogic social care product suite and are responsible for investigating, analysing and resolving issues they face. Application Support utilises a unique blend of technical and customer facing abilities and we will focus on building both skillsets in the successful candidates.

As an Associate Application Support Analyst, you will be placed on a structured 2-year training programme that includes:

• Developing soft skills
• Expanding your technical ability
• Teaching you the intricacies of our various products
• Gaining certifications

You’ll do all this in a supportive team environment where you can rely on colleagues with a vast amount of experience, some of whom have been on the same journey that you’d be on.

What are we looking for?

To be considered for the Associate Application Support Analyst position you’ll need to:

• Demonstrate good communication skills
• Have a keen technical/IT-related interest
• Display a willingness to learn and develop
• Be a great team player

Whilst full training will be provided experience with any of the following would be beneficial:

• Customer Service
• General IT skills
• Programming / SQL Experience
• Jira / Confluence knowledge

Please note that to be considered for this role, you must be able to attend one of the two assessment days being held in our Leeds office on the 17th and 18th March. You should also be able to start with us on Monday 7th April if successful in your application.

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.