Account Manager

Description

Purpose of the Role:

We are looking for an Account Manager to join our Social Care & Education sales team. You will be responsible for driving SaaS sales growth of our leading Social Care and Education software, working towards our mission to connect care and improve outcomes for individuals and communities. Operating within a defined geographical territory, you will manage existing local government customer accounts, maintain strong relationships, identify new opportunities, and negotiate commercial agreements to support the company’s strategic goals.

Duties and Responsibilities:

Sales and Business Development:

Achieve sales targets by managing a portfolio of existing clients while identifying new business opportunities. You’ll develop compelling proposals and support tender submissions, deliver persuasive presentations, and negotiate commercial agreements.

Account Management:

Strengthen relationships with key stakeholders, ensuring customer needs are met and customer satisfaction remains high. Your role will be crucial in helping clients maximise the value of our products and services.

Collaboration and Engagement:

Work closely with colleagues across Marketing, Legal, and Operations Teams to ensure seamless service delivery. You’ll liaise with our partner companies to establish and nurture business relationships. Act as a brand ambassador and represent System C at various events, such as product launches, exhibitions, and conferences.

Skills Required:

• Consultative approach to the sales processes within the SaaS space, with the ability to position benefit-led solutions to win new business.
• Strong understanding and experience in selling to public sector, preferably within social care / education / local government.
• Knowledge of public procurement processes and manging tenders is highly desirable.
• Ability to build and maintain relationships with senior stakeholders.
• Commercial awareness and strong negotiation skills.
• Ability to manage multiple projects, meet deadlines, and adapt to changing priorities.
• A proactive, results-driven mindset with a team-oriented approach.

Additional Requirements:

• Willingness to travel extensively within the assigned territory, including overnight stays.
• Full UK driving licence.

At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.